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    FAQ Insights & Tracking
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      Contents

      FAQ Insights & Tracking

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        Article summary

        Where do I insert a tracking ID?

        1. In the workbench, click on Settings and under Tracking, select the desired tracking provider.

        2. Enter the ID in the field below. You can obtain the ID from your respective tracking provider.

        3. Save the selector and publish the change in the live environment by clicking on Publish.

        Why am I not able to track selector events in Google Analytics?

        To be able to track all events, make sure that all data view filters are activated in your Google Analytics settings. You can find more information about this here in the Google Support article.

        How do I optimize the insights data (e.g. a high bounce and / or exit rate, low completions, etc.)?

        1. Open the insights section in the workbench and configure the desired time period.

        2. Wait until all graphs are loaded.

        3. Click on Download Report.

        4. Open the Excel file and click on the Configuration Suggestions sheet.

        You will find suggestions based on your measured values on how to optimize the values.

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